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Bold Steps Behavioral Health may use your health information to provide you with medical treatment for services. For Example, information obtained by a health care provider, such as physician, nurse, or other person providing health care services to you, will need information in your record that is related to your treatment. This information is necessary for health care providers to determine what treatment you should receive. Health care providers will also record actions taken by them during your treatment and note how you respond to the actions.
Bold Steps Behavioral Health may use and disclose your health information to others for purposes of receiving payments for treatment and services that you receive. For example, a bill may be sent to you or a third party, such as an insurance company, HMO, or health plan. The information of the bill may contain information that identifies you, your diagnosis, and treatment or supplies used in the course of treatment.
Bold Steps Behavioral Health may use and disclose health care information about you for operational purposes. For example, your health information may be disclosed to members of the medical staff, risk, or quality improvement personnel, and others to:
You voluntarily consent to the collection and testing of your specimen and certify that the specimen identified on this form is my own and has not been adulterated in any manner. I certify that the information provided on this form and on the specimen, is accurate. I further authorize Bold Steps Behavioral Health to release the results of this testing to the ordering facility and/or my insurance company. I authorize my insurance company to pay and mail directly to Bold Steps Behavioral Health and its affiliated laboratories all benefits for payment of services rendered. I also authorize Bold Steps Behavioral Health and its affiliated laboratories to endorse any checks received on my behalf for payment of services provided. I hereby irrevocably assign to Bold Steps Behavioral Health and its affiliated laboratories all benefits under any policy of insurance indemnity agreement, or any collateral source as defined by statute for services provided. This assignment includes all rights to collect benefits directly from my insurance company and all rights to proceed against my insurance company in any action including legal suit, if for any reason my insurance company fails to make payment to benefits due. This assignment also includes all rights to recover attorney fees and costs for such action brought by the provider as my assignee.
Bold Steps Behavioral Health may use your information to contact you to provide appointment reminders. Bold Steps Behavioral Health may also contact you to tell you about treatment alternatives or other health-related benefits and services that may be of interest to you.
Bold Steps Behavioral Health may release relevant health information to a family member, friend, or anyone else you designate in order for that person to be involved in your case or payment related to your case. Bold Steps Behavioral Health may also disclose health information to those assisting in disaster relief efforts so that others can be notified a status, our condition, status and location.
Bold Steps Behavioral Health does not use information for fundraising unless authorized, in writing, by you.
Bold Steps Behavioral Health may use and disclose information about you as required by law. For example, Bold Steps Behavioral Health may disclose information for the following purposes:
Your health information may be used or disclosed for public health activities such as assisting public health authorities or other legal authorities (State Health Department, Center for Disease Control, Etc.) to prevent or control disease, injury, or disability, or for other public health activities.
Bold Steps Behavioral Health may disclose your health information to a health oversight agency for activities authorized by law. Examples of these activities include audits, investigations, and inspections to monitor the health care system and compliance with laws and regulations.
Other uses and disclosures will be made only with your written authorization. You may revoke an authorization except to the extent Bold Steps Behavioral Health has taken action in reliance to it.
To receive appropriate and comprehensive treatment from the clinical and support team while enrolled in our program, we may need to collaborate with additional employees and/or contractors of Bold Steps Behavioral Health, and its subsidiaries on your behalf. This would include imperative information that is regarding your current emotional and mental state(s), scheduling, or clinical and medical appointments as well as attendance in groups or sessions. If communication transpires, it will always be on a “need-to-know” basis and minimal information will be discussed. This collaboration includes visits to Specialists, Emergency Room Visits, Urgent Cares, and Clinics, COVID-19 information and testing, Urine Drug Screenings and Breathalyzer Test results. By signing this consent, you agree to allow communication between all employees and contractors of Bold Steps Behavioral Health and its subsidiaries.
SMS consent will not be shared with any third party, nor will the phone numbers for SMS purposes.
Under HIPAA you have the right to:
Bold Steps Behavioral Health reserves the right to change the terms of this notice and make the new terms effective for all protected health information kept by Bold Steps Behavioral Health. Bold Steps Behavioral Health will post a copy of the current notice in the facility. You may also get a current copy by contacting our Executive Director at info@boldstepsbh.com
By submitting a contact form on our website or calling our business phone number, you acknowledge and agree that you are providing express consent to receive SMS/text messages from Bold Steps Behavioral Health. These messages may include responses to inquiries, intake reminders, or other business-related communications.
You can opt out of receiving text messages at any time by replying “STOP” or “END” to any message you receive from us. Once you opt-out, you will no longer receive further text communications unless you opt-in again. Standard message and data rates may apply based on your mobile carrier’s policies.
For more information about how we collect, use, and protect your data, please review our full Privacy Policy.
If you believe your privacy rights have been violated, you may file a complaint with Bold Steps Behavioral Health
To file a complaint with Bold Steps Behavioral Health, submit a written complaint to our Executive Director (at the address of this notice). You will not be penalized for filing a complaint.
If you have questions about this notice, want to exercise one of your rights that are described in this notice, or want to file a complaint, please contact Bold Steps Behavioral Health at:
2 Industrial Park Dr. Suite 5, Concord, NH 03301
Friendly Operators are Standing By
We’ll check your coverage and explain your options in plain language—no pressure, no jargon. Most plans include part of treatment; we’ll confirm what’s in-network and your estimated out-of-pocket before you decide.
You’ll get:
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
Treatment should match your life—not the other way around. We’ll recommend a level that fits your symptoms, safety needs, and schedule so progress sticks at home, work, and school.
Options include:
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
Recovery is easier when care works with your real life. Choose daytime structure or evening groups—both with evidence-based therapy and a clear weekly plan. Switch times if your schedule changes.
Highlights:
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
When it helps, we include family—on your terms. We offer education, boundary coaching, and ways to rebuild trust while keeping your privacy and safety at the center.
We cover:
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
Will group therapy be part of my plan?
Yes — group therapy is a cornerstone of every Bold Steps program.
Best fit if you struggle with: isolation, shame, difficulty opening up, relapse triggers, or needing accountability.
Pairs with: CBT, DBT, Trauma Therapy, EMDR, Family Therapy, and our Alumni Program.
Where you’ll get it: Offered across Day Treatment, Night Treatment, and Outpatient programs; format and frequency adjust by level of care.
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
Will family therapy be part of the plan?
Almost always, yes. Bold Steps includes a free weekly virtual Family Support Group (open to loved ones even if their family member isn’t in treatment), plus scheduled family therapy sessions as part of treatment.
Best fit if your family struggles with: broken trust, enabling patterns, miscommunication, resentment, or uncertainty about how to help.
Pairs with: CBT, DBT, Trauma Therapy, EMDR, Family Therapy, and our Alumni Program.
Where you’ll get it: Across all levels of care — Day, Half-Day, Outpatient — plus our virtual group accessible from anywhere.
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
Will EMDR be part of my plan?
Likely if you struggle with trauma memories, flashbacks, nightmares, panic tied to past events, or relapse linked to trauma triggers.
What EMDR pairs well with: DBT for emotion stabilization, CBT for thought reframing, MAT for cravings that block therapy work, and mindfulness/yoga for grounding.
Where you’ll get it: Often in Day Treatment or Night Treatment programs, once you’ve built some stabilization skills.
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
Will DBT be part of my plan?
Likely if you struggle with big emotion swings, impulsive actions (including substance use), self-harm urges, relationship blowups, or relapse tied to “I can’t handle this feeling.”
What DBT pairs well with: CBT for thought work, trauma therapy like EMDR, MAT for opioid cravings, or mindfulness/yoga for nervous system reset.
Where you’ll get it: Day Treatment, Night Treatment, or Outpatient — intensity depends on your level of care.
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
Will CBT be part of my plan?
Likely if you’re dealing with racing thoughts, catastrophic thinking, relapse triggers, shame spirals, avoidance, panic, or insomnia.
We may combine it with: DBT for emotion regulation, EMDR for trauma, MAT for opioid cravings, or mindfulness/yoga for calming your nervous system.
Where you’ll get it: CBT is woven into Day Treatment, Half-Day Treatment, and Outpatient care.
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
We combine therapies that work—CBT, DBT skills, medication management—with holistic supports like mindfulness, movement, and creative groups. You’ll build practical tools you can use the same day.
You’ll practice:
We’re here to help with your recovery. Please fill out this short form so our team can
understand your needs.
If you have any further questions about treatment, you may contact us directly at (888) 440-4306
